Returns & Refund Policy

14-Day Right to Cancel

If you are a consumer purchasing from our online store, you have the right to cancel your order within 14 days of receiving your item without giving any reason.

To exercise this right, please contact us by email before the 14-day period expires.

After notifying us, you have a further 14 days to return the item.

Return Conditions

Returned items must:

• Be in their original condition
• Include all original packaging and accessories where possible
• Not show excessive use beyond what is necessary to inspect the product

Certain items cannot be returned, including:

• Personalized or custom-made products
• Sealed hygiene products once opened
• Perishable goods
• Digital products after download or activation (where applicable)

Return Shipping

Unless the item is faulty or we made an error, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will process your refund.

Refunds are made to the original payment method.

Where applicable, we will also refund the original standard delivery charge. If you selected express or premium shipping, only the standard delivery cost is refundable. Refunds should be made within 14 days of receiving notice of cancellation, although a retailer may wait until the goods are returned or proof of return is provided.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within a reasonable time and provide photographs where possible.

Depending on the circumstances, we will offer:

• Repair
• Replacement
• Full or partial refund

Your statutory consumer rights are not affected by this policy.

Contact Us

For all return or refund requests, please contact:

Email: averiqa@outlook.com

Include:

• Order number
• Full name
• Reason for return (optional for cancellations)
• Photos if the item is damaged or faulty